FAQ’s

We do have some terms and conditions to keep us all on the same page. Please read them carefully before you sign up. Here they are:

I agree to the following terms and conditions of Green Hart Farms’ Veggie Box Program (CSA):

• I understand that all important veggie box information and farm updates will be sent via email to the email address I have provided. It is my responsibility to read these emails (and to check my spam/junk/promos tab then notify Green Hart Farms if I have not been receiving them).
• I understand that I will need to place a veggie order within the ordering window for my area before each veggie delivery. Otherwise I will not receive veggies that week. (You will receive detailed instructions on placing your veggie order prior to the first week- it’s not hard). If I have trouble placing my order, I’ll contact my farmers for help. When placing my veggie order, I am aware that higher demand items will ‘sell out’. (Although there will always be other produce available during the ordering window)
• I recognise that my account on Green Hart Farms’ website will be loaded with points to use for veggies prior to the first veggie delivery of the season, and that all left over points expire after the final Spring/Summer delivery in October. It is my responsibility to use up my points.
• I recognise that Green Hart Farms cannot be responsible for my veggies after they are delivered.
• I understand that if I choose the payment plan option, my credit card will be automatically billed on or just before the payment due dates. Payment plans are 5% more than paying in full up front to cover payment processing fees and software.
• When joining this Veggie Box Program, I agree to accept the fact that with natural systems, there can never be guarantees, and I accept that risk. This may involve a delayed start to the season, or less variety of produce available. Or in extreme cases, a total wipe out of crops resulting in produce being brought in from other farms if possible. I recognise that some of the items on the projected harvest chart/list of produce may not be available to the above or other circumstances, and that some harvests may occur earlier or later than planned.
• If any of the veggies received in my delivery have quality issues, I will contact my farmers within 24 hours so that credit can be applied to my account for that item. Should I be dissatisfied with my experience as a whole, I will communicate that to my farmers so that they can try to address it. If I am still not satisfied, I will contact Green Hart Farms again to arrange a refund on a pro-rated basis. I recognise that refunds will NOT be given for delivery weeks that have already passed, regardless of whether or not I have ordered vegetables for those weeks- Unless there have been quality issues, issues with delivery, or software issues making it difficult to order that I have notified my farmers about.
• Should I need to cancel my membership, I’ll notify Green Hart Farms two weeks in advance if possible. I recognise that:
  • Refunds will NOT be given for delivery weeks that have already passed regardless of whether or not I have ordered veggies for those weeks. If I have used more points than the total that would be allotted to the weeks I have ordered, my refund will be reduced accordingly, however I will not be refunded for points that should have been used.
  • There is a $20 cancellation fee for memberships cancelled after deliveries have begun. (With exception to cancellations due to extreme circumstances or quality issues which I have communicated to my farmers about)
• I understand that the cooler bag my veggie delivery comes in remain property of Green Hart Farms, and agree to put them out for the delivery driver to pick up when he/she comes with my next delivery or otherwise ensure that they are returned to the farm. I am responsible for making sure these bags are returned. There is a $15 fee for each non-returned bag. (These bags are custom printed and can take a long time from when we order them to when we get them).